How We Support Your SaaS Growth
At Boterns, we’re committed to providing exceptional support throughout your SaaS SEO journey. Our dedicated team is here to ensure your experience with us is seamless and that your growth goals are met with strategic precision.
Our Support Promise
As your dedicated SaaS SEO partner, we promise to:
- Provide responsive communication through your preferred channels
- Offer transparent reporting on all activities and results
- Maintain a dedicated customer success manager for your account
- Deliver timely solutions to any challenges that arise
- Continuously optimize your strategy based on performance data
Getting Help
Contact Methods
We offer multiple ways to reach our support team:
Phone Support:
+1 253 231 3815
Email Support:
contact@boterns.com
Office Address:
35th Avenue SW Suite 100
Seattle, WA, 98126
Support Hours
Our team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We strive to respond to all inquiries within 24 business hours.
Common Support Requests
Strategy Adjustments
Need to pivot your SEO strategy based on new business goals? Your dedicated customer success manager can schedule a strategy session to realign our approach with your evolving needs.
Performance Reviews
We provide regular performance updates, but you can request additional reporting or insights at any time. We’re happy to walk through the data and explain how our strategies are impacting your growth metrics.
Content Revisions
If you need modifications to content we’ve created, simply reach out to your customer success manager with the specific changes needed, and we’ll address them promptly.
Technical Support
For technical SEO issues or website optimization questions, our technical team is available to provide guidance and solutions.
Resource Center
While we provide full support through direct communication, we also offer several resources to help you better understand SaaS SEO and marketing:
- Blog Articles: Our regularly updated blog covers topics like SaaS company foundations, marketing strategies, lead generation, and content creation.
- Educational Content: We provide guides and resources specifically tailored to SaaS businesses looking to improve their SEO and marketing efforts.
- FAQ Section: For quick answers to common questions, please visit our FAQ page.
Feedback and Improvement
We value your feedback and are constantly looking to improve our services. If you have suggestions, concerns, or praise, please share them with us. Your input helps us refine our approach and deliver better results for your business.
Emergency Support
In case of urgent SEO issues that might impact your business (such as significant traffic drops or website accessibility problems), please call our support line directly and we’ll prioritize addressing your concerns.
Schedule a Call
If you’re interested in discussing how we can support your SaaS company’s growth through SEO, or if you have questions about our services, schedule a discovery call with our team. During this call, we’ll unpack your current demand generation efforts and discuss practical ways to scale traffic and conversions for your SaaS business in the next 90 days.
At Boterns, we’re not just your service provider—we’re your growth partner. Our support extends beyond troubleshooting; we’re here to help you navigate the complexities of SaaS SEO and achieve sustainable, predictable growth.